ISO 9000 provides a solid structure for managing processes within an organization. The importance lies in the benefits of implementation:
- Consistency in the provision of products and services that meet customer requirements
- Identification of opportunities to enhance customer satisfaction
- Assessment of risks to the organization and customer
- Assessment and verification of the organization’s requirements and processes
- Identification of opportunities to improve overall performance of the organization
Some key advantages of certification are:
- Third party monitoring of the organization’s execution of processes, ability to meet requirements, and progress toward performance goals
- Continual, incremental improvement in overall business performance
- Customers familiar with ISO 9000 know the requirements for compliance, giving them confidence in a supplier’s ability to meet specifications
